Case Management
Automate knowledge-intensive processes and deliver information in context to reduce cycle time, improve business decisions, and ensure compliance.
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Explore Case Management
Build case management solutions better and faster with EMC Documentum xCP.
CAPTURE
Streamline your business processes with data and document capture. Automatically classify information, populate metadata, and initiate business processes to eliminate the risk of lost or inaccurate information and improve process efficiency.
MANAGE
Leverage industry-leading content management capabilities to control information access, rights management, document-versioning and naming policies, or rendition creation and distribution-with powerful, pre-defined lifecycles for each type of document in your business process.
PROCESS
Improve operational efficiency and worker productivity by automating knowledge-intensive business processes. Flexible business process models facilitate business-IT collaboration and ease business application integration to meet ever-changing market requirements.
ENGAGE
Maximize customer experience with dynamic, highly personalized communications. Whether on-demand, within a process, or in high-volume batches, you can deliver the right information to the right customer at the right time to improve loyalty and enhance customer relationships.
RETAIN
Identify and manage corporate records in accordance with internal and external mandates. By automating the retention, holding, and disposition of information and minimizing human involvement, organizations are better equipped to maintain compliance and face unexpected inquiries or new regulations.
MONITOR
Gain immediate visibility into business-process performance to rapidly manage and control business outcomes. Automatically track key performance indicators and receive alerts when conditions fall outside of established thresholds. View graphical charts and reports on SLA enforcement, cycle time, resource utilization, geographic performance, and cost monitoring.
OPTIMIZE
Use process performance data to redesign and continuously improve business processes. Flexible, model-driven business processes can easily be changed in response to operational insights.
- Capture
Captiva Family
Capture and transform paper documents, faxes, and other content into business-ready information for enterprise applications.- Engage
Document Sciences Family
Produce highly personalized and engaging Intelligent Customer Communications that build loyalty and drive revenue.- Manage
Documentum Content Security
Prevent unauthorized access to secured content and maintain control of information rights beyond the firewall.- Retain
Documentum Records Management Family
Manage certified records, and automate retention and disposition of physical and electronic information.- Manage
- Process
- Monitor
- Optimize
Documentum xCP Family
Accelerate development of Intelligent Case Management applications and automate business processes to improve efficiency and compliance.
The Forrester Wave: Dynamic Case Management
Learn who the leading vendors are in the emerging case management market.
Related Materials
- 15-Minute Guide: Improving Knowledge Worker Productivity
- Analyst Report: How Case Management Automation Facilitates Compliance
- Article: Beyond BPM: Why Dynamic Case Management Should Be your top Priority in 2010
- Customer Profile: Croatian Postal Bank (HPB)
- White Paper: Powering Information Worker Productivity with the Right Automation
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